Customer Support Engineer

Job based in        : Congo Democratic Republic of
Job Type            : Contract
Recruitment Company : IMSI India Pvt Ltd

Job Description:

Assist in first level technical support for customer queries:

• SW (or HW) maintenance activities: installation & test of technical/change notes /change deliveries.
• Assist in complex technical activities, such as SW upgrades and technical audits on site.
• Review or participate in basic HW/SE installation and commissioning on request.
• Participate in network operation service where applicable.
• Assist on installation and/or commissioning and/or integration activities.
• Assist on network expansion activities.
• Assist on technical/customer acceptance testing.
• Assist on parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).
• Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)

Main Skills: Upgrade experience BR8 BR9

Should this position be of interest to you, please forward a copy of your current CV to : niti.jain@imsiglobal.com