Configuration Engineer

JOB SUMMARY:

This person is responsible to perform task assigned to him/her by Technical Lead within his/her experience in International stream. It’s expected to be responsible to meet management expectations, objectives and ensure meeting KPI assigned, technically.

He/she is responsible to assist team members technically in inquiries related to technical configuration, escalation and suggestion of improvement on service and operation excellence to supervisor if needed.

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform impact analysis of task assigned to him/her in timely manner
• Implement and resolve issues/challenges or troubleshooting encountered in configuration stream to ensure achievement of target
• Tracking of assignment completion and ensure timeline and target met
• Support Production Coordinators in tracking report, info gathering and other initiatives communicated
• Escalate and follow through with Technical Lead, Coordinator or Head of PCC on critical issues related to configuration production
• Work closely and provide necessary support towards groups along configuration chain, i.e. Planning groups, Project Managers, Platform Owners, Service Management Centre and PSM
• Other tasks assigned by supervisor.

REQUIREMENTS:

• Working experience in operation environment and understand operations needs & deliverables.
• Sound technical knowledge with hands on configuration skill in international switching (IDD, DCS, ICC), routing (SCCP, NDC), IR32, IR24 roaming and E1 activation.
• Sound technical knowledge on change and configuration process, with well understanding of risks and significance of changes performed
• Knowledge on overall GSM and data network preferred, with exposure on IP, application, IT hardware and database
• Good troubleshooting, analyzing and problem solving skills
• Must be a team player
• Basic understanding of network design
• Able to work after office hour if required

Please apply to : resume@insightunity.com