VAS Engineer, Iran

Job Description:
The Engineer would be responsible for one of the NSN Mediation Platform i.e. Charging Gateway. He would be responsible for keeping the good health of the system (regular health checkup etc.), preparing the customer reports, answering the customer requests and daily routine tasks. He would be required to be on call for any emergency situations (Like system down etc.).He should proactively be able to identify the problems, Provide troubleshooting help to the customer.

Application Responsibilities

1. Continuous monitoring of the VAS platforms.
2. Daily Operations and Maintenance.
3. Doing regular heath checkups.
4. Preparing the reports.
5. Customer interface for that platform.
6. Solving and answering customer queries within stipulated time.
7. Solving customer complaints.
8. Give support during nights etc when on on-call Rota.
9. Proactively identifying the issues in the system and resolving them.
10. Taking Backups etc
11. Co-ordinating with different teams to resolve the service issues.
12. Using customer tools for logging incidences and findings etc.
13. Maintain the SLA

To apply for this position please send CV to:
shima.sharifirad@commsresources.com