Ericsson Core Fixed Line Engineer, Saudi Arabia

Country      : Saudi Arabia
Start date   : ASAP
Position type: Permanent
Company name : Spring Group
Contact      : Ted Ko
Telephone    : 0207 300 9000
Reference    : 244964-C

Job description

The Wireline Support Engineer should be a team player and deliver the contracted customer support services according to established processes like CSR Handling, emergency, network update/upgrade and Network Configuration Management.

Main activities

• Working with customer service requests (CSRs) assigned or received directly from customer in written form and/or as telephone consultations.
• Providing professional answers to CSRs.
• Tracking of CSRs for designated customer(s) (monitoring the CSR while an answer/solution is created, following up with the customer and/or 2nd line support, lead-time awareness)
• If the CSR cannot be answered/solved within the time limit/or due to complexity, escalation to 2nd line support (GSDC, etc.)
• Reviewing the solution received.
• Emergency duty (24-hour support), candidate should expect to work under pressure.
• PLEX / ASA deep knowledge which allow him to analyze RESTARTS/FLERROR/APPLERROR and solve them.
• Preparation for and implementation of proactive maintenance procedures and general software modification (upgrade/update, correction mapping, market corrections, emergency solutions)
• Performing all activities necessary to ensure In-Service Performance objectives for the assigned customer are achieved.
• Conduct technical presentations whenever is required (demo of new products/features)
• Site visits should be considered whenever is required
• Share/Transfer knowledge with colleagues
• Expect to work after normal working hours and during weekends.

Competence:

• University degree in telecommunications, computer science or electrical engineering and/or equivalent work experience
• 5 year of experience in telecommunications. Knowledge of wireline systems
• Signaling systems in wireline networks
• Applicable computer background (Windows, UNIX, LINUX, MS Office) Competence
• Ability to share own knowledge and experience
• Ability to work both independently and as member of a team
• Ability to adapt to new challenges;
• Result oriented
• Excellent English.
• CCNA is an advantage.

If this matches your skill set, please send your CV to Ted.Ko@glotel.com

Glotel PLC is acting as an Employment Agency in relation to this vacancy.

Glotel is a division of Spring Group plc and an Equal Opportunities employer, we welcome applicants from all backgrounds.