Technical Support Engineer, Saudi Arabia
Start Date: 01st August 2009
Extension : 6 Months possible
Location : Saudi Arabia, Riyadh
The Connect44 Group provides telecommunications consulting services to leading equipment vendors and mobile telecom network operators worldwide. Connect44 offers a full range of technical solutions from, 2G, 3G and next generation network implementations, expansions and rollouts, from fully outsourced network access and core services to specialised project resources.
Main Skills required:
The main responsibility of Technical Support Services (TSS) engineer is to provide tier 2 technical support services for 3rd party VAS products. This includes handling all the trouble tickets raised by Managed Services for these products. In case the issue is not resolved on tier 2 level, e.g. software correction or patch needed, the TSS engineer has to escalate it to 3rd parties support teams and follow it up. The TSS engineer is required to update the status of all the tickets opened in RESOLVE. An emergency phone is carried by the team which is rotated among team members on weekly basis. The engineer responsible for each respective platform is on call 24x7 and has to tackle emergency situations and other cases within agreed SLA.
Airwide SMSC, FirstHop, Tecnomen, Telesoft, Unified Comm, PushEmail
- Database knowledge
- Unix/Linux knowledge
- Good Telecom experience
- Support experience for at least 2 years
English is a must, Arabic will be a plus
For further information please contact : info@connect44.com or want to send ur cv: cv@connect44.com
