Nokia RNC Back Office Engineer, England

Job Title : Back Office Nokia RAN Support Engineer Department RAN Operations

Paying £325 - £350 Per day.

Overall Job description:

• To be part of, and to effectively contribute to, the objectives and work of the Back Office RAN Support team.
• Highly specialised systems engineer providing technical support and guidance for O&M engineers
• Escalate & Liase with Vendors & service providers for 4th line support until resolution
• Support during Vendor / Supplier ORM's with technical / statistical data as required

Responsibilities :

• 3rd line technical support for all aspects of the Nokia RAN comprising RNC, AXC and Node B elements
• Responsible for high level analysis, diagnosis and problem solving on the RAN
• Advising on the processes and procedures within ETL that the RAN Support team are responsible for and have involvement with.
• Interfacing with Engineering and Network rollout to ensure that all technical issues that will affect the operational environment are included in testing, discussions etc
• Ensure that all necessary hardware and software functionality is included and performance limitations are understood within Operations.
• Advising of any skills that are required within the team.
• Ensure that sufficient documentation exists to be able to audit RNC’s.
• Ensure that accurate RNC configuration documentation is maintained and an adequate disaster recovery procedure is produced.
• Closely monitoring the planned works on the deployed RAN on a switch by switch basis, to ensure that network availability is sufficiently maintained taking the necessary corrective action where necessary.
• Ensure that the RAN availability is maintained whilst carrying out hardware and software upgrades.
• To maintain maximum levels of RAN availability by assisting in the development and / or enhancement, of reactive & proactive skills and processes.
• Ensuring that the RAN security is maintained at all times.
• Advising the team responsible for the above activities, assisting with prioritising work and giving direction and motivation.
• Effectively escalate & liaise with Vendor support until fault resolution.
• Out of hours support as part of an on-call rota
• Maintain all KPI and SLA above agreed levels
• Technical Competencies (Essential and Desirable)
• Excellent Integration and / or support experience of NOKIA RNC AXC and
• Node B operation and maintenance Essential
• In depth working technical knowledge of 3g telecommunication networks

Essential :

• Experience in 3rd Line Support and familiarisation with an On-Call environment Desirable
• Sound understanding of ATM and IP networks and protocols Essential
• In depth understanding of Nokia RNC, BSC, Node B or BTS Essential
• Good knowledge of Nokia NetAct Essential
• Academic Background
• HNC, HND or equivalent (related subjects) Desirable
• Relevant Nokia RAN qualifications Desirable

For more information please contact:

Daniel Woodcock
Senior Sales Support, Tangent International

Mobile: +447885 965301
Direct: +441277 635822
Fax   : +441277 633133
Email : daniel.woodcock@tanint.com
Skype : tangent-danw

www.tanint.com