VAS Technical Project Lead, India

Position  : KPI Owners
Location  : Gurgaon, India
Experience: 7-9 yrs

Skills Required:

• Advanced Telecom, SS7 & Networking domain skills, VAS Domain/Application specific skills, Backup /Security field.
• Deep engineering troubleshooting skills for application/Interfaces/DBs and process orientated person.
• 3-5 years experience in supporting Telecom VAS software products / applications or in IT field.

Key responsibilities:

• Ensure all team is familiar with the contracted Service Levels and service obligations for supported accounts.
• Should be able to define Process/Best practices for Tech operations for process/operations improvements.
• Perform incident management analysis, Carry out trend analysis on all incident types to determine areas where efficiencies can be achieved by reducing the number of incidents raised.
• Escalate unresolved issues.
• Ensure accurate and responsive alert monitoring & usage by team.
• Work with managers as required ensuring issues are resolved.
• RCA & possible remedial measures to be identified with in defined period of identifying a problem.
• Provide & review inputs to monthly customer reports.

In case interested, kindly revert with your updated resume to suvidha@phiconsulting.in or feel free to contact at 011-45058356, 9311840932 for further discussions.

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Technical Project Coordinator

A fantastic opportunity has arisen for an Activations Planner to work with a leading telecommunications company. Our client is looking for a Technical Project Coordinator with working knowledge and understanding of the following:

• 3G/UMTS
• ATM
• UMTS equipment
• Mobile telecoms

If this role is of interest, please email your CV to Emma Smith

Project People Ltd is acting as an Employment Agency in relation to this vacancy.

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